Improving Tourism Impacts



Destination development is most successful when local managers use a participatory planning process that listens to every voice within the community and allows them to help shape their own future. The end result is collaborative community vision & brand with validated strategies for developing organizations, trails & recreation resources, tourism products & experiences, and economic opportunities. 


Services Include

Stakeholder Mapping & Engagement

Resident, Business, Visitor Surveys

Situation Analysis

Destination Master Plans

Tourism Development Strategies

Brand Development

Destination Marketing



Smart planning intersects with quality assurance when robust management plans incorporate rigorous standards to define policy objectives, evaluate risk potential, anticipate disruptions, encourage training and preparation, and monitor performance outcomes  over time.  This approach will build confidence in stakeholders, enhance the visitor experience, increase economic impacts, and maximize community benefits.

Services Include

Standards Development

Policy Development

Risk & Response Planning

Management Plan Development

Capacity Building Modules

Visitor Use Management

Industry Toolkits





You can't manage what you don't measure, it's that simple.   Leading destinations are looking beyond the standard volume-based metrics (heads-in-beds, economic impact) and shifting to their emphasis to better understand the value of the entire visitor experience.  This kind of impact monitoring can produce compelling reports that gives a full picture of tourism's overall impact while also providing insights on how to improve over time.  

Services Include

Quality & Sustainability Assessments

Carrying Capacity Studies

Asset Inventories

Destination Audits

Supply & Demand Analysis

Economic Impact Analysis

Data Mining & Research


Tourism Impact Services (TIS) works at the intersection of community planning + sustainable development + tourism management and is founded on the idea that there are no one-size-fits-all solutions and no silver bullets.  However, there are proven methodologies that are applicable to every shape and size of business and destination.  These methods make up the core of our services. 

Regardless of where you are on the sustainability spectrum, there is room for continuous improvement.  No matter what your objectives may be, there is a way to chart a course to your intended destination.  And this is where we can help.  TIS will listen to your needs, your challenges, and your intended outcomes to develop a solution that works for your situation and within your budget.

Robert (Bobby) Chappell, TIS Founder and Principle, on LinkedIn


Skype:  bobbychappell


© 2020 by Tourism Impact Services, L.L.C.