Who We Are
Strategist, Program Architect, Change Maker
He | Him | His
Bobby Chappell has spent over 20 years activating strategies and programs that generate positive impacts for people, places, and the planet. He has been a conservation biologist responsible for assessing visitor use impacts and critically endangered habitats; he has worked on the front line of nearly every sector of the hospitality industry; and he has played an influential role in advancing sustainable tourism around the world.
He is a mission-driven professional who brings quantifiable results to project partners by listening to their needs, crafting strategies based on objective data, building capacity for long term success, and monitoring project impacts for continuous improvement.
Tourism Impact Services'
Tourism Impact Services (TIS) is passionate about helping communities connect the dots to discover a shared vision for tourism and recreation development. By design, this type of authentic place-making results in a vibrant community that is a great place to work, live, play and visit.
TIS works at the intersection of community planning + sustainable development + visitor use management and is founded on the idea that there are no one-size-fits-all solutions and no silver bullets. However, there are proven methodologies that are applicable to every shape and size of business and destination. These methods make up the core of our services.
Regardless of where you are on the community development spectrum, there are opportunities for your destination to maximize the benefits of sustainable tourism and or outdoor recreation. No matter what your objectives may be, there is a way to chart a course to your intended destination. And this is where we can help. TIS will listen to your needs, your challenges, and your intended outcomes to develop a solution that works for your situation and within your budget.
Destination development is most successful when local managers use a participatory planning process that listens to every voice within the community and allows them to help shape their own future. The end result is collaborative community vision & brand with validated strategies for developing organizations, trails & recreation resources, tourism products & experiences, and economic opportunities.
Destination Stewardship Governance
Stakeholder Mapping & Engagement
Resident, Business, Visitor Surveys
Strategic Plan Development
What We Do
Smart planning intersects with quality assurance when robust management plans incorporate rigorous standards to define policy objectives, evaluate risk potential, anticipate disruptions, encourage training and preparation, and monitor performance outcomes over time. This approach will build confidence in stakeholders, enhance the visitor experience, increase economic impacts, and maximize community benefits.
Risk & Resilience Planning
Management Plan Development
Capacity Building Modules
Visitor Use Management
Global Recognition Programs
You can't manage what you don't measure, it's that simple. Leading destinations are looking beyond the standard volume-based metrics (heads-in-beds, economic impact) and shifting to their emphasis to better understand the value of the entire visitor experience. This kind of impact monitoring can produce compelling reports that gives a full picture of tourism's overall impact while also providing insights on how to improve over time.
Quality & Sustainability Assessments
Carrying Capacity Studies
Supply & Demand Analysis
Economic Impact Analysis
Data Mining & Research